Customer Testimonials
Mikey the salesman did amazing to help us buy our car!! He had us out fast and didn’t have to wait long. Come check out this dealership
We had a great experience with Nissan of Costa Mesa, and I especially want to thank Frank for his outstanding management and professionalism. After purchasing our car, we ran into a few issues, but Frank stepped in and made sure everything was taken care of. He was attentive, understanding, and genuinely committed to making things right.
It's not always easy to find someone who takes responsibility and follows through after a sale, but Frank went above and beyond to make sure we were satisfied. His professionalism, communication, and willingness to help made all the difference.
We truly appreciate the ... Read More Google - Nov 7, 2026
I had a great experience at Nissan Costa Mesa last night when leasing my new vehicle. Amir, David Panah, and Carlos were all incredibly friendly, professional, patient, and helpful throughout the entire process. They made everything smooth and stress-free, and I truly appreciate their excellent customer service. I highly recommend all three of them to anyone looking for a great car-buying or leasing experience. Thank you for making this such a positive experience!
Came in and bought a Tesla. Sam and David both helped me get a great deal. Sean also helped me structure financing to meet my needs. Great team, great dealer, they have earned my business.
The service of my car was done in a timely manner, though I still believe it should have been done for me at no cost due to the fact that the motor mount was part of the CPO 167 point inspection and, if it went bad, would have shown signs of it before I purchased the vehicle. They worked with me on the price, and I had a couple of things done in addition to the mount. The vehicle responds nicely now. I would recommend their service dept to any Nissan owner. I would have liked what other dealerships do: give ... Read More DealerRater - Nov 6, 2026
Thank you Nick for helping me with my Kicks repair. I appreciate the loaner vehicle while I was waiting for my car to be fixed
Thank you Nick for helping me with my Kicks repair. I appreciate the loaner vehicle while I was waiting for my car to be fixed
Sam was exceptional worked above and beyond to get us approved on the best deal possible. He was very patient and took the time to answer the million questions we had. I can’t recommend him enough to everyone looking for a new drive.
Great service you guys make me happy while serving my car. 😁😁😁😁😁😁 and the way you treat me as a customer was very kind thanks so much.
Very professional and extra attention with the details of his work. Very friendly and respectful.
They can sell u a car super fast, and that’s it. Dealership personel lack honesty and transparency. No call back and no remediation efforts after being told by manager that they would help cover cost for repair/replacement of NONDISCLOSED windshield damage. Don’t buy from here, Not recommended!!
Cash was very helpful. Everyone at the Service center is very helpful with all questions.
Very disappointing experience. Buyer beware.
Frank has still not returned my calls despite multiple attempts to reach him. Frank and his salesperson, Estibain, sold us a used vehicle without disclosing a significant crack in the glass. What makes this especially concerning is that the crack had already been sealed, suggesting they were aware of the damage and chose not to disclose it.
We purchased a $75,000 vehicle and expected basic honesty and transparency. Instead, we’re now facing an approximately $2,000 replacement cost because the glass cannot simply be repaired again.
What’s even more disappointing is their lack of accountability after ... Read More Google - Nov 3, 2026
Nissan of Costa Mesa has always been there for me! Everyone is truly happy to help I have been coming here for 5 years and today I received exceptional service from Khalil for an ordinary maintenance thank you so much Nissan of Costa Mesa.
I was very pleased with my service experience. The new ownership seems to be a good thing.
beware & avoid this dealership & avoid someone named sam he is a fraud and so is everyone else here unless you want to get your money stolen!!! this place is filled with a bunch of liars and fraudulent workers they tell you one thing to try to get you into the dealership then once you've been there for hours everything they promise you is the complete opposite and lie !! all you are to them is commission and a bag. me and a few others are working on a lawsuit! this place is a joke! i heard they have ... Read More Yelp - Oct 31, 2026
Sam was a very awesome car salesman. He hooked us up with a great deal, and he was very helpful, kind, and generous. A great dealership to come to!
Thank you to Sam for being so helpful! He was so helpful and kind, and I felt he treated me like family!
The Service Department met my expectations, timely delivery of service and courtesy .. called for appointment and service was offered 2
If I could I would a NO star review. Very unprofessional. Lying about pricing, cars and availability. Agreed on a OTD price then manager would change the agreement. They don’t honor anything. There are a bunch of liars and shady people. Manager started verbally assaulting my salesman in front of my 8 year old son and 15 year daughter. This dealer needs to be investigated ASAP. I’m disappointed my bank actually does business with them. I let my bank know as well. DO NOT COME HERE!!!
Thank you Kal and Melanie for an excellent experience when getting my last oil change. I will definitely be back!
Was helped by Carlos to purchase my pre owned Tesla. Went in for a different used vehicle, unfortunately I didn't like that one. Carlos was able to show me a different vehicle that I ended up purchasing.
I saw a used car online I was interested. I called gave the stock number and Carlos checked on it for me and answered all my questions over the phone. We set a time for me to go see the car same day. It was pulled up in the front and ready for me to check out. There were a few things on the car I didn’t like and Carlos was quickly able to show me a different car that fit my needs. Finance team did an awesome job reaching out to my credit union I already bank with ... Read More DealerRater - Oct 29, 2026
Great service really l am so happy that I have Nissan thanks so much to everybody 😁😁
I service my vehicle at this Nissan location and I think it’s the best dealership in Orange County. The guys there are very knowledgeable and friendly and I leave confident knowing my vehicle was taken care of with care. Thank you Costa Mesa team for always taking care of me and my car!!!
Great job - Excellent - Great attention - Employee great personality -They treat customers with great respect - Thanks
Excellent service as usual! Fast, convenient courteous from start to finish. Khalil is professional, friendly and very helpful.
The only Nissan I trust. Starting from service desk up to mechanic doing the work. Thank you!
Khalil good person. He helps me a lot on my car. I always work with him if my car needs service
Nice staff, but it’s October 2026 and Nissan of Costa Mesa still lacks transparency. Despite the CARS Act 2026 (Senate Bill 766), the dealer adds a mandatory $2,995 SPARTAN GPS to their vehicle that’s no where listed online. You want to purchase a car at their listed online price, but nope, 3k in a useless item that’s not removal and more profit for the dealer. SHADY BUSINESS practice here!
ESTEVAN, Thank you very much he made my first experience very great, I almost walked out and he did his best to help me and find a vehicle that was right for me and my family. Very attentive and patient thank you for your help and your time. Funniest sales man ever haha.
They are the best and helpful. Thank you for all the maintenance team and my advisor, Mr. khalil
we come here repeatedly because of serivice rep khalil. like ves his job and it shows.
I had an amazing experience at Nissan of Costa Mesa , Estevan was simply the best especially when it came down to understanding our situation he was able to get an approval along side with Anthony we were able to drive off in a brand new car ! definitely the place to come to if you need help with buying a new car no matter your situation! Thanks again guys !
Unable to attain the needed services. Car is still signaling a warning light. Still need windsheild wipers. Management has truly failed with rendering. services
Exceptional service from Nicholas Diaz. He was friendly and professional. Kept me informed.
I bought my Tesla from Nissan of Costa Mesa, and I had a great experience! The customer service was excellent, and my car is running great. Thank you for your help and support!
Huge thank you to Carlos for helping to make this deal happen with my new Model Y. He worked hard to keep me updated even on his days off. Thanks for all your help. Thanks also to Mikey for his part in being able to finalize the deal. Car dealerships are a pain to to deal with but with staff like these it's a walk in the park.
We were told that switching a set of rims would not be an issue. After we arrived they would not honor what was said. The advertised price went up with all the extras they claim to have put on the vehicle. Again honor your ADVERTISED price. It definitely had a cheesy small used car lot feel through the entire process. They want every last dollar out of you and will sacrifice everything for it.
Test drove a car here nearly 10 years ago and I still get annoying calls, texts, and emails from this dealership despite asking to be removed from their marketing list.
Kal is the best at taking care of my maxima. Thank you Costa Mesa
Kal is the best at taking care of my maxima. Thank you Costa Mesa
Went there with a friend. They wanted to run my name for a credit check. Told them it was a waste of time. They ended up keeping my new drivers license. I Told them to drop it in the mail and the post office will deliver it but 2 months later and they still have it. Don't trust Sam.
Scam. They have a hidden $2,000 ceramic coating charge when you try to buy a used vehicle.
Shout to Cash for taking such great care of my car. I came in to look at a rattling in my car, and he and his team resolved the issue within the timeframe he stated. He is so polite and listens well, gave me some recommendations about my car, how to prevent any more noises. Very respectful and courteous, you will be in good hands with him. Thank you so much! Highly recommended.
So I contacted the general manager Ali Awada and he is very charming and nice and apologized for David Panah's unscrupulous behavior and promised me he would make me whole again but at the end of the day he stopped calling me back and now has ghosted me. This leaves me with no recourse except to have my best friend, one of the biggest litigators in LA and a former U.S. Attorney in the Justice Department to make them see the light.
Absolutely AMAZING!! I had been thinking about getting a Tesla for a while and had received a promotional letter from Nissan Costa Mesa. I decided to message them that I was interested but not going to make any decisions for a month or so. Karina was so nice and understanding. No one ever made me feel pressured or like I was wasting anyone’s time. When the day finally came to go in, I explained that I was just wanting info and to see what my options are. The team was very nice and provided me with exactly what I ... Read More Google - Sep 15, 2026
Great experience here at Nissan of Costa Mesa !! Sergio is the best sales person ever and Roger at finance was great !! Will definitely come back !! 😃😃
Ricky helped me with getting a new 2026 Pathfinder! Got a great deal and very friendly team
Ricky helped me with getting a new 2026 Pathfinder! Got a great deal and very friendly team
Came to Nissan of Costa Mesa to look at new vehicles. I was greeted by Ricky and he showed me several beautiful vehicles. Im happy to say I left with a brand new Nissan. Thanks Ricky and everyone at Nissan .
Came to Nissan of Costa Mesa to look at new vehicles. I was greeted by Ricky and he showed me several beautiful vehicles. Im happy to say I left with a brand new Nissan. Thanks Ricky and everyone at Nissan .
Yes. Also, contrary to what your service technician said... our tires are still not "balanced". Melanie, I took your business card and tried emailing you. I've also been to enough legit Nissan service departments and filled out many surveys. Your business did not follow the exact procedures all of the other Nissan's do. My car was not washed, nor did we receive a text message to approve anything. I've been to numerous Nissan's as I have lived around the state. I have given great reviews to service departments that have deserved them. Not Nissan ... Read More Yelp - Sep 11, 2026
Great deals & friendly service ! Ricky is amazing ! Bought my 2015 Corvette Stingray from him. Couldn't be happier !
Came to Nissan of Costa Mesa to purchase a certifued pre owned vehicle for my Mother. Was greeted by Sergio. Dealt with him the entire way. He was incredibly kind and helpful. Sergio went above and beyond to make our car buying experience positive. We need more Sergios in this world. Thank you from our family.
Changing my five-star review to a one-star. Nissan of Costa Mesa lost my trust and my business today after an error on their end led to an unpleasant phone call between myself and one of their associates. This was their internal issue regarding my prior lease, four months after I purchased my car from the dealership, and should have never made it to me, the customer. The associate spoke in an accusatory manner, raised her voice at me, and hung up while I was mid-sentence starting that she was with another customer. I am completely appalled at the way I ... Read More Yelp - Sep 2, 2026
No longer honoring "Life Time Oil Service," for customers who purchased vehicles from Dealership. On August 7, 2026 after visiting Dealership for routine service we were informed they wouldn't honor the "life time oil change" which we were promised at the time of purchase. Routine Oil Change turned into an Oil Spill on garage floor. Requiring returning vehicle back to Dealership for correction and cleanup. Service Advisor attempted to sell services and products not needed or required. For example, recommending an air filter at 12,851 mile without a prior inspection. Note: replacing factory air filter is recommended at 30,000 ... Read More Yelp - Sep 1, 2026
When i needed help with my broken glove compartment, I came in and the service center took care of me as if I was family. I really appreciate everything you all do! You are a great team and I am blessed to have you as my community Nissan dealership. Thanks to everyone on this team that helped address my issue. You're all beyond amazing. 👏
Been here multiple times for service, breakdowns, and lastly for a lease return. The team here is rude, shady, and lazy. I am happy to hear that they are being bought out, but the team should NOT work anywhere else. Please be wary of this team.
Javier come in with the best customer service
(Translated by Google) Karina was very good, she was very kind, I recommend her (Original) Karina estuvo muy bi3n fue muy amable les recomiendo
We brought our Nissan Altima in for an oil change and tire rotation, and unfortunately, the experience was extremely disappointing.
At no point were we clearly told the price of the oil change or that the tire rotation would cost $40. Had we known the tire rotation was $40, we would not have authorized it. There was simply zero transparency about the pricing before the service was performed.
When we brought the car back to address the issue, we received an attitude from the service advisor, Caxious F, who became defensive and insisted that he had circled the price for the tire ... Read More Google - Aug 29, 2026
We brought our Nissan Altima in for an oil change and tire rotation, and unfortunately, the experience was extremely disappointing. At no point were we clearly told the price of the oil change or that the tire rotation would cost $40. Had we known the tire rotation was $40, we would not have authorized it. There was simply zero transparency about the pricing before the service was performed. When we brought the car back to address the issue, we received an attitude from the service advisor, Caxious F, who became defensive and insisted that he had circled the price for the tire ... Read More Yelp - Aug 29, 2026
Spoke with Angel in sales, we agreed we would meet to checkout the car on 8/27/26 it came from him he said to come in and drive the car without any compromise. When I arrived I was told by Ronny and Karina they needed to run credit to even drive the car without mentioning this over the phone. Making me drive around 2 hours round trip for no reason. I’ve drove vehicles at dealerships without credit runs before and this is the first dealer to ask this especially with 50% down upfront. This dealership will waste your time.
Sergio was patient and helpful. Worked with Sergio and Sam to buy the car and drive it off the lot on the same day. Happy with my purchase.
Nice and quick process for buying my first Nissan. Love the new car. Thanks Ricky!
They not to be trusted, you apply pre-qualification says your approved , Is not real you were never approved , then you tell them what have and don’t have. And lie and say we can still help you . No they can’t, waste my time stressed me out . I waste my gas because they say come on down , we will definitely get you in a car . All lies . Said repo don’t matter we can still get you a car 0 down . Lies.
sam is the best ever got a car in a few hours pls come visit you won't regret it for a moment i swear
Worst experience with this dealership. Went through 3 salesmen before speaking to a manager over the course of a week. It all made sense when I spoke with the manager Amir. This dealership is by far the most dishonest dealership I've ever dealt with hands down. Price of the vehicle was listed at $17,664 they had a link to save $1,000 then Amir told me that they have mark ups adding $4K to the price. Why advertise at listed price online? Then they basically want you to pay them for some cheap ceramic coating, wheel locks and other miscellaneous add on's ... Read More Google - Aug 20, 2026
Such a good experience, one of the best dealership experiences I’ve ever had! Rolando was so good to work with and was able to get us a great price and monthly payment. Carlos was super helpful and awesome. The lady who worked on financing was very friendly and transparent also Overall a great experience and would highly recommend, thank you! 🙂 ♥️
Very bad service, they force you to buy car
Nissan of Costa Mesa was dishonest with our car contract. During the negotiations, we were very clear that we did not want to purchase extended warranty (which they make commissions from). We even signed paperwork stating that we were turning it down. We were going to have to do two separate deposits for our down payment. Paperwork and everything was fine after our first deposit. On our second visit, I made a deposit of 7,000 dollars towards our "down payment". A week after the transactions, I noticed that the loan through my bank was different than what I agreed ... Read More Yelp - Aug 17, 2026
Roland and Radi promise us we're not gonna be getting charged for anything else other than wear and damage for the car and extra mileage but seems like that can hold there promises if you're going to purchase or lease a car from here I'll think twice. Worst experience from all cars I have purchased in the past
(Translated by Google) I have a service appointment that's been pending for three weeks now... It's not being done because there aren't enough mechanics... The solution they're giving me is to take it to another dealership. Is there no manager at this dealership? (Original) Tengo un servicio pendiente por hacer, ya 3 semanas... No se hace por falta de mecánicos... La solución que me dan es que lo lleve a otro concesionario. No hay manager en este concesionario?
(Translated by Google) Very satisfied, I left with a very nice car, 100% recommended, thanks to Ms. Karina for helping me 👏 (Original) Muy satisfecho, salí con un carro muy lindo, 100% recomendado, gracias a la señorita Karina por atenderme 👏
Very disappointing experience. I worked with Roland in sales, and I was told that he would take care of helping me end my lease early. Based on what I was told, I trusted that everything was being handled correctly.
Then the situation was passed over to finance/management, including Rodi, the GM, and I was given completely different answers. I later received a $2,600 “unsatisfied contract obligations” charge, and when I asked about it, I was told they didn’t know what the charge meant or why it was there.
That is extremely frustrating, especially when I’m dealing with people ... Read More Google - Aug 13, 2026
Very disappointing experience. I worked with Roland in sales, and I was told that he would take care of helping me end my lease early. Based on what I was told, I trusted that everything was being handled correctly. Then the situation was passed over to finance/management, including Rodi, the GM, and I was given completely different answers. I later received a $2,600 "unsatisfied contract obligations" charge, and when I asked about it, I was told they didn't know what the charge meant or why it was there. That is extremely frustrating, especially when I'm dealing ... Read More Yelp - Aug 13, 2026
Simply the best ! Sergio and the team at Nissan of costa mesa are the best !!!
Came to Nissan of Costa Mesa to get my mom a new car. Wasn't able to get approved elsewhere but Sam made it happen! Without him and Amira in finance we wouldn't be driving away with a car that makes my mom happy. Thank you team!
Absolutely amazing experience from this team at Costa Mesa location, purchased a new car from them last year at the previous location and Roland is amazing. Would buy another car through him. Today I went to the new location on baker and again awesome service, Melanie, caxious, and Roland amazing ppl and amazing service. Went in for oil change and tire rotation and issue with infotainment system. Solved everything and had me out in record times. They truly know what they are doing!
Nissan Of Costa Mesa is amazing! Ricky helped me refinance my auto loan! Please ask for Ricky if you want to refinance your auto loan!
Sergio, was very patient, professional, friendly and pleasant to work with yesterday. He made the process of purchasing a new vehicle painless. Thank you very much!! Jamel & Michelle
Brought in my Mazda for an oil change. Nicholas helped me out. He was helpful and kept me informed. He also finished under the time projection. I' will be seeing him every 5k miles
They lie to you about free life time oil changes and don’t tell you that you have to get other services to get the free oil change I will never stop at Nissan again
I would like to give a HUGE shout out to SERGIO at Costa Mesa. My wife and I came in looking for a new car and Sergio made our search easy and got us into a beautiful new 2026 nissan. Sergio was very diligent and made our process quick and easy. I highly recommend Sergio for your new car purchase.
I want to give a huge thank you to Sergio at Costa Mesa Nissan. He was the Salesman that Sold me my New car. The entire experience with him was such a blessing. He worked with what I had and got me into a beautiful Brand New 2026 Nissan. No hassle, no BS, just a smooth and stressles experience. And I was only there for less than 2 hours from pulling into the lot with my old car, and off the lot with my Brand New car. Thank you so much Sergio. If you are looking to buy a new car Go ... Read More Google - Aug 1, 2026
Give a loaner car then report it stolen
When you look up crooked car sales people in the dictionary you will see a picture of David Panah, the sales manager. All deals go through him so he will infect every deal with lies and dishonesty. He will tell you the car has expensive equipment that it doesn't have. He will lie to you and deny he said something even if you have proof he said it in writing in an email. He will tell you he will submit your financing to "just a 3 or 4" lenders but he shotguns it to every lender in their database ... Read More Yelp - Jul 24, 2026
I want to share my experience with Nissan Costa Mesa. After I signed my lease, I found out the A/C wasn’t working. They said they would fix it and get back to me, but they never did. Two weeks later, a manager told me they no longer had the model I signed for and that I would have to take a newer one and pay extra. I had already signed the deal and just wanted the car I agreed to pay for. After a long back and forth with my attorney involved, they finally honored the original deal.
... Read More Google - Jun 28, 2026
I financed a Nissan Sentra 25 last year. They charged me almost $300 for cabi and engine filters, $70 for oil change!! Supposed to be free for a year Sucks Never go to Nissan of Costa Mesa, bad people
Very disappointed in their customer service. They promise and don't follow thru. I wouldn't buy from them or from their sister store in Carson. Stay away.
Horrible experience with Jaime and Randy in the service department. They promise a special price and then play games with part prices and labor hours. When I asked to see the part invoice price and labor hours they refused to show me where they got the price and labor hours from. I guess it was a special price. Can't rate a 0 star or i would have.
had a very poor experience with this service center. After the maintenance work was done on my vehicle, several issues started immediately that were not present before the service, including transmission hesitation and reduced driving performance.
In addition, I suspect that some parts were not properly reassembled after the service, as I noticed missing or loose components afterward. This raises serious concerns about the quality and attention to detail.
Despite multiple attempts to resolve the issue with them, no proper solution was provided. Overall, the service was unprofessional and caused more problems than it solved.
Based on my personal experience, ... Read More Google - Jun 12, 2026
had a very poor experience with this service center. After the maintenance work was done on my vehicle, several issues started immediately that were not present before the service, including transmission hesitation and reduced driving performance. In addition, I suspect that some parts were not properly reassembled after the service, as I noticed missing or loose components afterward. This raises serious concerns about the quality and attention to detail. Despite multiple attempts to resolve the issue with them, no proper solution was provided. Overall, the service was unprofessional and caused more problems than it solved. Based on my personal experience, ... Read More Yelp - Jun 12, 2026
Very disappointing experience with this service center. After my vehicle was serviced here, new issues started appearing that did not exist before, including reduced performance and changes in driving smoothness. It also felt like some parts were not properly reinstalled after the service, which raised serious concerns about the quality of workmanship. I contacted them multiple times, but the problem was not properly resolved. Unfortunately, the level of service does not match expectations and lacks trustworthiness based on my experience. I do not recommend this place based on my personal experience.
Terrible management, Terrible customer service, very disappointed.
the car is been there since may 21 and parts is back order how selling car the can not get part on brand new nissian
the used car i bought was $2000 over the listed price due to upgrades they had already installed and couldnt remove. we negotiated for hours and they treated me like an idiot for not reading the fine print, even though the website it was advertised on didnt disclose the fine print. in the same transaction i traded in my old car, they sent someone along on the way back to my house, we checked the car over, i handed him the pink slip and he drove off with it. almost a year later the city of los angeles is still coming ... Read More Google - Jun 7, 2026
